The Training Material tab is where your agent learns about your business. It has three input methods — website scraping, document uploads, and manual FAQs. This article covers how each works and how to get the best results from all three.
The three input methods
All three methods add to the same knowledge base. You can use any combination — most businesses use all three. After adding or changing anything, always click Sync to Voice Agent to push changes live.
Website URLs — scraping your site
Enter your website address and click + Scrape. We crawl the page, extract the readable text, and add it to your agent's knowledge base. The scraped result appears as a card below the input field with a success status once complete.
You can scrape multiple URLs — add your homepage, your services page, and your about page separately for maximum coverage. Each appears as its own card.
Documents — PDF and TXT uploads
Click the upload area and select a PDF or TXT file. Maximum 10MB per file. Good candidates for document uploads:
- Price guide — a PDF of your services and pricing. The agent can quote prices accurately instead of saying "I'm not sure."
- Service area list — postcodes or towns you cover. Critical for agents that handle location-based service requests.
- Terms and policies — cancellation policy, payment terms, warranty information.
- Staff biographies — if callers might ask about specific team members.
- Frequently updated info — a TXT file you maintain yourself, updated monthly, covering anything your website doesn't mention.
FAQs — the most precise method
FAQs are question-and-answer pairs you write manually. They're the most direct way to teach your agent specific information, because you control exactly what the question and answer are.
What to put in FAQs
Start with the 10 questions your customers ask most often. If you're not sure what those are, think about the last 20 calls you received — what did most of them want to know? Common FAQ categories:
- Pricing — "How much do you charge for X?"
- Availability — "Are you open on weekends?"
- Service area — "Do you cover [town]?"
- Emergency response — "How quickly can you come out?"
- Booking — "How do I book an appointment?"
- Guarantees — "What warranty do you offer?"
- Payment — "Do you take card payments?"
Writing good FAQ answers
When and how to sync
Click Sync to Voice Agent — the button at the top of the Training Material tab — every time you:
- Add, edit, or delete a website URL
- Upload or delete a document
- Add, edit, or delete a FAQ
- Change your system prompt
Sync takes 10–30 seconds. You'll see a confirmation once it's complete. Your live agent is updated immediately — no downtime, no missed calls during sync.