Everything related to payment, invoices, and billing history lives in Settings → Billing. This article covers how to update your payment method, find invoices, understand your billing date, and what happens if a payment fails.
The Billing page
Go to Settings → Billing to find everything billing-related in one place:
Updating your payment method
- Go to Settings → Billing
- Click Update next to your payment method
- Enter your new card details — the change takes effect for the next billing cycle
- The old card is removed once the new one is verified
Finding and downloading invoices
A PDF invoice is generated automatically for every payment. To access them:
- Go to Settings → Billing → Invoice history
- Each row shows the date, plan, amount, and status
- Click Download PDF to download any invoice
- Invoices include your business name if set in Settings → Account
Your billing date
Your billing date is set when you start your first paid subscription — it's the day after your free trial ends, or the day you first subscribe if you're on SIGNAL upgrading directly. This date repeats every month (or every 12 months for annual plans).
If your billing date falls on a day that doesn't exist in a given month (e.g. the 31st), billing occurs on the last day of that month.
What happens if a payment fails
If your card payment fails — due to insufficient funds, an expired card, or a bank decline — VoiceForge Pro retries automatically:
| Timing | What happens |
|---|---|
| Day 0 (billing date) | First payment attempt. If it fails, you receive an email notification to update your payment method. |
| Day 3 | Second attempt. Your account remains fully active during this period. |
| Day 7 | Third attempt. Final warning email sent. |
| Day 10 | If payment has not succeeded after 3 attempts, your account is paused. Agents stop answering calls. Data is preserved. |
| Day 10+ | Update your payment method at any time to immediately resume your subscription. No data is lost. |
VAT and sales tax
VoiceForge Pro is operated by DoodleAI Ltd, registered in Cyprus. VAT treatment depends on your location and business registration status:
- EU businesses with a VAT number: Enter your VAT registration number in Settings → Account → Billing details. VAT is reverse-charged and not added to your invoice.
- EU consumers (no VAT number): Local VAT rate is added to your invoice at checkout.
- UK businesses: UK VAT applies. Enter your VAT number to zero-rate if applicable.
- US and other countries: No VAT charged. Local sales tax obligations are yours to manage.