Once your agent is connected to Gmail, you may want email summaries and notifications to land in a different inbox — your iCloud, Outlook, or Yahoo address. Because Gmail's mobile app doesn't support automatic forwarding, this is done through Gmail on a web browser. Here's the complete setup.

Before you start

Make sure you have both of the following in place before following the steps below:

  • A Gmail account connected to VoiceForge Pro — go to Agent Edit → Integrations to verify this is done
  • The email address you want to forward to (your iCloud, Outlook, Yahoo, or other address)
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Use a web browser, not the Gmail app
The Gmail mobile app does not support automatic email forwarding. You must complete these steps in Gmail on a web browser — either on a desktop computer, or by requesting the "Desktop site" in your mobile browser's menu.

Setting up Gmail forwarding — step by step

1
Log in to Gmail in a web browser
Open mail.google.com on your computer, or on your phone with Desktop site enabled (tap the three-dot menu in your browser and select Desktop site). Sign in to the Gmail account connected to your VoiceForge Pro agent.
2
Open Settings
Click the gear icon ⚙️ in the top-right corner of Gmail, then click See all settings from the panel that appears.
3
Go to the Forwarding tab
In the Settings page, click the Forwarding and POP/IMAP tab at the top of the page.
4
Add a forwarding address
Click Add a forwarding address. Enter the email address you want Gmail to forward to — for example, your iCloud address ([email protected]), Outlook, or Yahoo address. Click Next, then Proceed, then OK.
5
Verify the address
Gmail sends a verification email to the address you just added. Open that inbox — your iCloud, Outlook, or Yahoo account — and look for an email from Gmail with a verification link. Click the link to confirm ownership of that address.
6
Enable forwarding
Return to Gmail's Forwarding and POP/IMAP settings tab. Select the radio button for Forward a copy of incoming mail to and choose the address you just verified from the dropdown.
7
Choose what to do with Gmail's copy
In the same row, choose what happens to the email inside Gmail after it's forwarded. Your options are:
  • Keep Gmail's copy in the Inbox — email stays in Gmail and is also forwarded
  • Mark Gmail's copy as read — forwarded and marked read in Gmail
  • Archive Gmail's copy — forwarded and archived (skips Gmail inbox)
  • Delete Gmail's copy — only exists in the forwarded inbox
Most people choose Keep in Inbox or Archive.
8
Save Changes
Scroll to the bottom of the Settings page and click Save Changes. Forwarding is now active — all new emails to Gmail will also arrive in your forwarding address.

Testing the forwarding

Send a test email to your Gmail address from another account. Within a minute it should also appear in your forwarding inbox. If it doesn't arrive:

  • Check your spam or junk folder in the forwarding inbox
  • Confirm the verification step was completed — unverified addresses won't receive forwards
  • Return to Gmail Settings → Forwarding and POP/IMAP and confirm forwarding is still set to Forward a copy (not Disable forwarding)

Turning off forwarding

To stop forwarding at any time, go back to Gmail Settings → Forwarding and POP/IMAP, select Disable forwarding, and click Save Changes. Your Gmail account will go back to receiving emails without forwarding them anywhere.

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Forward to multiple addresses using filters
Gmail's standard forwarding sends all emails to one address. If you need to forward certain emails (e.g. only VoiceForge notifications) to a specific inbox while keeping everything else in Gmail, use Gmail Filters instead. Go to Settings → Filters and Blocked Addresses → Create a new filter, and set the action to "Forward to" with your chosen address.