Whether you have a technical issue, a billing question, or want to request a feature, here's how to reach the VoiceForge Pro team and what to include to get the fastest possible response.
Support channels
Response time by plan
| Plan | Support type | Response time |
|---|---|---|
| SIGNAL / LIVE | Help Center + email | Next business day |
| AMPLIFY | Email support | Same business day |
| SURGE | Priority email + chat | Within 4 business hours |
| ASCEND | Priority email + chat | Within 2 business hours |
| FORGE | Dedicated contact + chat | Within 1 business hour |
Business hours are Monday–Friday, 09:00–18:00 CET (Cyprus time). Critical platform issues are monitored outside business hours.
What to include for fastest resolution
Support tickets with complete information are resolved significantly faster. Include:
- Your account email — the email address you log in with
- Agent name — the name of the affected agent (e.g. "Acme Plumbing — Jordan")
- Phone number — the VoiceForge number assigned to the agent
- What happened — a clear, specific description of the problem
- When it happened — date and approximate time (with timezone)
- What you've already tried — steps from this Help Center you've already taken
- Screenshot or transcript excerpt — if relevant, paste the call transcript section or attach a screenshot
Feature requests
We actively build based on user feedback. If there's a feature you'd like to see in VoiceForge Pro, email [email protected] with:
- A description of what you'd like the feature to do
- The problem it would solve for you or your clients
- How frequently you'd use it
Feature requests from agency customers on SURGE and above receive a dedicated response. We can't commit to specific timelines, but frequently requested features are prioritised in our roadmap.
Platform status
If you're experiencing widespread issues and suspect a platform outage, check the VoiceForge Pro status page before contacting support. Ongoing incidents are posted there in real time.