Credits are the currency of VoiceForge Pro — every call, widget session, and WhatsApp message draws from your monthly allowance. This article explains exactly how credits work, how to track usage, and how to get the most out of your allowance.
How credits work
Every plan includes a fixed monthly credit allowance. Credits are shared across all your agents and all activity types. They reset on your billing date each month. Unused credits do not roll over.
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Phone calls
1 credit per minute. A 3 min 45 sec call uses 4 credits (rounded up to nearest minute).
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Website widget
0.5 credits per minute. Widget calls are cheaper — callers connect via your website rather than a phone number.
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WhatsApp messages
0.1 credits per message. Each outbound WhatsApp notification or follow-up message sent to a caller.
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Credits reset monthly
Your full allowance is restored on your billing date. Unused credits from the previous month are not carried forward.
Credit allowances by plan
| Plan | Credits/mo | ≈ Phone calls (3 min avg) | ≈ Widget mins | ≈ WhatsApp msgs |
|---|---|---|---|---|
| SIGNAL | 30 | ~10 calls | 60 min | 300 messages |
| LIVE | 85 | ~28 calls | 170 min | 850 messages |
| AMPLIFY | 270 | ~90 calls | 540 min | 2,700 messages |
| SURGE | 940 | ~313 calls | 1,880 min | 9,400 messages |
| ASCEND | 2,400 | ~800 calls | 4,800 min | 24,000 messages |
| FORGE | 5,000 | ~1,667 calls | 10,000 min | 50,000 messages |
Most businesses use a mix of call types
The table above shows capacity if you used credits for only one type of activity. In practice, most accounts use a blend — primarily phone calls, plus some WhatsApp notifications. A business on AMPLIFY (270 credits) handling 60 phone calls (180 credits) and sending 60 WhatsApp alerts (6 credits) uses 186 credits, leaving 84 in reserve.
Tracking your usage
Your credit balance and usage are visible in two places:
- Dashboard home — the Credits Used KPI tile shows credits used this month vs your allowance, with a colour indicator (teal → amber at 80% → red at 95%)
- Settings → Billing — shows the same figure with the exact reset date
87 credits remaining · Resets 14 June 2025
What happens when credits run low
VoiceForge Pro notifies you before you run out:
- 80% used: Dashboard KPI tile turns amber. An email notification is sent.
- 95% used: Dashboard KPI tile turns red. A second email notification is sent.
- 100% used: All agents stop answering calls and sending messages for the remainder of the billing period. Your agents and configuration are preserved — they resume automatically when credits reset on your billing date.
Upgrade before you run out — not after
If you regularly exhaust credits before the end of the month, upgrade your plan. An upgrade gives you more credits immediately (prorated for the remaining days). Waiting until you hit zero means your agents are silent for the remaining days — every call during that window is a missed lead.
Estimating the right plan for your call volume
To find the right plan, estimate your monthly call volume and average call duration:
- Count how many inbound calls you currently receive per month (check your mobile's call log for a rough figure)
- Estimate average call duration — for most service businesses, 2–4 minutes is typical
- Multiply: calls × average minutes × 1 credit = phone credits needed
- Add 10% buffer for WhatsApp notifications and widget usage
- Match the total to the plan with the nearest higher credit allowance
Start one plan higher than your estimate
It's better to have credits in reserve than to run out. The cost difference between adjacent plans is modest compared to the value of a single missed call. If your estimate puts you at 200 credits, go with AMPLIFY (270) rather than LIVE (85) — the extra headroom costs less than one lost booking.